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Lisanna Alvarez

Technical Operations Trainer

5 years at Ridgeline

How would you describe your role?

We teach people of all technical backgrounds about digital signature management and how to mitigate threats to that signature or manipulate it to benefit you in whatever your use case is. My role currently mainly involves classroom instruction.

Originally, I was hired on to be the office manager, and from the beginning I knew that I wanted to grow into a more technical role. I went from office manager to learning how to be a junior systems engineer. I discovered the basics of Linux and learned more about servers and networks. From there, I did a small stint in Logistics and was moved into a role on one of our major programs where I worked as an equipment expediter. After that, I transitioned into an instructor role, and I’ve been doing that for a while now.

What’s your experience at Ridgeline been like so far?

Ridgeline has been interesting and I have learned things here I never imagined myself being interested in and doing things I never imagined myself doing. I feel like with time and persistence, it’s a great company you can grow in. Ridgeline will get you to whatever level you’re trying to reach.

How would you describe your team?

I’ve worked on a few teams here. Working on the Admin team was a standout because my boss was excellent and I still think of him as a mentor. My current team, Training and Advisory Services, is such a unique mixture of people. There have been lots of long days and sometimes you’ll feel overwhelmed. But people have your back and if you want help, it’s there. We have that military mindset of embracing the suck together. If we’re up against a challenge, my team has got me and they’ll help me get through it.  

How do you connect with Ridgeline’s mission?

We’re tech integrators and we do Digital Signature Management, but ultimately, our mission is to help our customers. I connect the most with the value Digital Signature Management brings. We give our customers the tools they need to be successful and I see the difference that makes. People come to us with all different levels of tech experience, and we help them in a way that’s personal, it’s customizable, and it’s genuine.

What has been your biggest accomplishment at Ridgeline?

For the company, I think starting up a part of the logistics shop and growing and developing it was very cool. It was nice to hand it off to someone and give them the lessons I learned and let them take it and create their own thing.

Personally, I’m proud of becoming the first female instructor. That was a big deal for me. I appreciate my leadership and how they rooted for me and were always in my corner as I was preparing for this role.

What resources have you taken advantage of at Ridgeline?

The benefits here are great. Uniform allowance – that’s awesome. But, the one that carries the most weight for me is the hobby allowance. One year, I used it to go to a Linux course. Last year, I used it to pay for tutoring and courses to help me prep for the LSAT. It’s definitely the one I appreciate the most. It’s a great resource.

What is unique about Ridgeline?

The environment here is unique. People talk to each other and do more than just come in, do the job, and go home. I’m grateful to work with so many experienced and genuine people here and you know that your teammates are looking out for you.

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